Frequently Asked Questions
Everything you need to know about STALEKS PRO professional beauty tools and services.
What makes STALEKS PRO tools different from standard beauty instruments?
STALEKS PRO instruments are manufactured from high-quality medical-grade stainless steel (AISI 420/440). Each tool undergoes a specialized vacuum heat treatment and is hand-sharpened by skilled craftsmen using microscopic control to ensure long-lasting precision and resistance to corrosion.
How should I properly sterilize and disinfect my instruments?
Our professional tools are designed to withstand all standard sterilization methods, including autoclaving and dry heat sterilization. It is crucial to follow the recommended temperature settings and use specialized disinfectant solutions according to the product instructions to maintain the integrity of the steel.
What are your shipping options and delivery times?
We offer worldwide shipping via express and standard carriers. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 days depending on the destination and customs processing. You will receive a tracking number as soon as your order is dispatched.
What is your return policy for professional tools?
Due to hygiene and safety regulations in the beauty industry, we can only accept returns on unused products in their original, unopened packaging within 30 days of purchase. If you receive a tool with a manufacturing defect, please contact our support team immediately for a replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For wholesale or bulk professional orders, we can also arrange bank wire transfers upon request.
Do you offer a warranty on your products?
Yes, STALEKS PRO provides a limited manufacturer's warranty covering any defects in materials or workmanship. This warranty does not cover normal wear and tear, damage caused by improper sterilization, or tools that have been dropped or modified by third-party sharpening services.